TDC – SOCIALLY SERVED showcase Trish Robichaud & the innovative Accessible Training Program

Hello everyone! Today, our host Frank Sroka interviews Trish Robichaud from Changing Paces. It was the first Disability Awareness Training Firm in Ontario to have developed, tested and implemented an Accessible Customer Service Training program. The training program was developed by our guest, TRISH ROBICHAUD, in response to the AODA and the Customer Service Standard’s training requirement and has been highly regarded across the province by countless municipalities, private sector companies as well as non-profit organizations alike. The organization’s facilitators are people with disabilities, caregivers or professional advocates, people living & breathing the content in the full scope of their lives. The organization feels that there is no better expertise to be found on the topic of disability awareness/accessibility than that of a subject matter expert (SME) who is bringing a personal, authentic perspective to the content.

A person living with disability bringing their own life experiences to the training provides a perspective based on the reality that in turn deeply enhances the learning opportunity for the trainees.

Whether it’s employment, procurement, marketing or customer service, it’s now more important than ever for your business processes to be inclusive to people with disabilities.

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